How can a buyer remove negative feedback on Amazon?

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Q&A Pro › Category: Amazon Sellers › How can a buyer remove negative feedback on Amazon?
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Timothy Silva asked 6 years ago
1 Answers
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Dani Avitz Staff answered 6 years ago
As a Seller on Amazon, maintaining a 100% positive feedback score is the golden rule to be a successful vendor. If you’ve received negative feedback that is not compliant with Amazon’s removal policies, try reaching out to the buyer, as Amazon grants customers the right to remove their feedback from a Seller’s account. Here we recommend the following:
  • Contact the buyer & resolve their problem.
  • Apologize for any inconvenience caused.
  • Ask politely if they’d consider revoking their feedback on your account.
Important: Be on time with your approach – Amazon allows buyers only 60 days time to remove their feedback from a Seller’s account.